:root{--orange:#ff5a19;--ink:#181b21;--muted:#737a84;--line:#e6e8eb;--bg:#f7f7f8;--green:#16824c}
*{box-sizing:border-box}html,body{margin:0;min-height:100%;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg)}
[hidden]{display:none!important}.shell{width:min(920px,calc(100% - 34px));margin-inline:auto}.site-header{height:76px;background:#fff;border-bottom:1px solid var(--line)}.header-inner{height:100%;display:flex;align-items:center;justify-content:space-between}.brand img{width:150px;display:block}.back{text-decoration:none;color:#505762;font-size:13px;font-weight:800}.page{padding:46px 0 80px}.intro{text-align:center;margin-bottom:24px}.intro span{color:var(--orange);font-size:11px;font-weight:950;letter-spacing:.8px;text-transform:uppercase}.intro h1{font-size:34px;margin:5px 0 8px}.intro p{margin:0;color:var(--muted)}.card{background:#fff;border:1px solid var(--line);border-radius:20px;padding:24px;box-shadow:0 12px 36px rgba(20,24,30,.05)}.centered{text-align:center}.icon{width:58px;height:58px;border-radius:50%;display:grid;place-items:center;margin:0 auto 14px;font-size:25px;font-weight:950;background:#fff0ea;color:var(--orange)}.centered h2{margin:0 0 8px}.centered p{margin:0 auto 18px;color:var(--muted);max-width:580px;line-height:1.5}.primary-link{display:inline-flex;align-items:center;justify-content:center;min-height:44px;border-radius:12px;padding:0 18px;background:var(--orange);color:#fff;text-decoration:none;font-weight:900}.account-line{display:flex;justify-content:space-between;gap:15px;align-items:center;padding-bottom:18px;margin-bottom:18px;border-bottom:1px solid var(--line)}.account-line small{display:block;color:var(--muted);font-size:10px}.account-line strong{display:block;margin-top:3px;font-size:16px}.account-line>span{color:var(--muted);font-size:12px}form{display:grid;gap:16px}label{display:grid;gap:7px;font-size:12px;font-weight:850}input,textarea{width:100%;border:1px solid #dfe2e5;border-radius:13px;background:#fff;padding:13px 14px;font:inherit;color:var(--ink);outline:none}input:focus,textarea:focus{border-color:#ffad8b;box-shadow:0 0 0 4px rgba(255,90,25,.08)}textarea{resize:vertical}form button{height:48px;border:0;border-radius:13px;background:var(--orange);color:#fff;font:inherit;font-weight:900;cursor:pointer}form button:disabled{opacity:.55;cursor:wait}.form-status{min-height:18px;font-size:12px;color:#c2372a}
.chat-card{padding:0;overflow:hidden}.chat-head{padding:20px 22px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:16px;align-items:center}.chat-head small{color:var(--orange);font-weight:900;text-transform:uppercase;letter-spacing:.45px}.chat-head h2{margin:4px 0 3px;font-size:20px}.chat-head span{color:#9197a0;font-size:10px}.ticket-status{border-radius:999px;padding:7px 11px;background:#eaf8ef;color:var(--green);font-size:11px;font-weight:900}.ticket-status.closed{background:#f1f2f4;color:#6d737a}.messages{height:min(470px,55vh);overflow-y:auto;padding:20px;background:#f8f9fa;display:flex;flex-direction:column;gap:10px}.message{max-width:76%;padding:11px 13px;border-radius:15px;background:#fff;border:1px solid #e5e7e9;box-shadow:0 2px 7px rgba(0,0,0,.025)}.message.user{align-self:flex-end;background:#fff1ea;border-color:#ffd2c0}.message.admin{align-self:flex-start}.message strong{display:block;font-size:10px;margin-bottom:4px;color:#656c75}.message p{margin:0;font-size:13px;line-height:1.42;white-space:pre-wrap}.message time{display:block;text-align:right;color:#a0a5ab;font-size:9px;margin-top:5px}.chat-form{padding:16px 20px 20px;grid-template-columns:1fr auto;gap:10px;align-items:end;border-top:1px solid var(--line)}.chat-form textarea{min-height:58px;max-height:150px}.chat-form button{height:46px;padding:0 20px}.chat-form .form-status{grid-column:1/-1;min-height:0}.closed-banner{margin:16px 20px 0;padding:12px 14px;border-radius:12px;background:#f1f3f4;color:#60666e;font-size:12px;font-weight:800}.secondary-button{display:block;margin:0 auto 20px;border:1px solid #ff9d76;background:#fff;color:var(--orange);border-radius:12px;padding:11px 17px;font-weight:900;cursor:pointer}
@media(max-width:620px){.site-header{height:68px}.brand img{width:132px}.page{padding-top:30px}.intro h1{font-size:29px}.card{border-radius:17px}.account-line{align-items:flex-start;flex-direction:column}.message{max-width:88%}.chat-form{grid-template-columns:1fr}.chat-form button{width:100%}}